Last updated: July 28, 2026
This page answers common questions about refunds and cohort transfers for XpoThrive courses, certifications, and coaching. It works alongside our Terms and Conditions.
What is XpoThrive’s refund policy?
Once you’ve enrolled in a course, certification, or coaching program and been granted access, fees are generally non-refundable, except for the pro rata refund below, which applies to our live cohort-based courses and certifications.
How does the pro rata refund work?
If you feel a live cohort course or certification isn’t adding value, you can request a refund based on how many sessions you have attended, not the ones remaining. VAT and tax already paid are non-refundable. For example, in a 4-session course, attending 2 sessions makes you eligible for roughly a 50% refund of the course fee. Exact session counts and pricing are listed on each course or certification’s own page.
Can I transfer to a later cohort instead of a refund?
Yes. For major issues, such as a scheduling conflict, you can request a transfer to a later cohort instead of a refund. Transfers are subject to approval and seat availability.
Is a certificate still issued if I take a partial refund?
No. Once a Completion or Attendance Certificate has been issued, that enrollment is no longer eligible for a refund, only the pro rata window while the course is still in progress.
Is the AI Fluency Assessment or other free content refundable?
The AI Fluency Assessment and other free resources on XpoThrive are provided at no cost, so there is nothing to refund.
What if I was charged in error or see a duplicate charge?
Contact us right away at xpothrive@gmail.com with your order details. Verified billing errors are refunded in full.
How do I request a refund or transfer?
Email xpothrive@gmail.com with your name, the course or certification name, and your order number from your purchase confirmation email.
How long does an approved refund take?
Approved refunds are returned to your original payment method (bKash, card, or bank transfer) within 7 to 10 business days.